CAP-073 — Dual-mode rendering engine (customer + back office)

Category	Intelligence & automation (platform)
Business goal	BG-008
Satisfying module	MOD-052 Role-scoped data access
Mode	AUTO
BD owner	BD09 Technology
Human needed	No

A single application codebase that renders different experiences for customers and back office staff, determined by the JWT role claims at authentication. A compliance officer sees alerts, case queues, and customer risk data; a customer sees their own accounts and transactions. Zero UI divergence — every component is shared; visibility is controlled by role, not by a separate back office application.