Call recording & transcript attachment

ID	MOD-054
System	SD08
Repo	bank-app
Build status	Not started
Deployed	No

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Every agent call recorded with consent gate, transcribed in real time (AWS Transcribe), PII redacted, AI-summarised by Snowflake Cortex within 2 minutes, and attached to CRM record automatically. See ADR-019.

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Module dependencies

Depends on

Module	Title	Required?	Contract	Reason
MOD-053	Case & complaint management module	Required	—	Call recordings are attached to complaint and case records managed by the case management module.
MOD-047	Agent action logger	Required	—	Call transcript attachments and agent coaching actions are logged in the agent action log.
MOD-104	AWS shared infrastructure bootstrap	Required	—	AWS shared infrastructure provisioned by MOD-104 (EventBridge buses, S3, KMS, Kinesis, Cognito) is required before this module can be deployed.
MOD-103	Neon database platform bootstrap	Required	—	Neon database and schema provisioned by MOD-103 must exist before this module can read or write Postgres.

Required by

(No modules in this wiki currently declare a dependency on this module.)

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Policies satisfied

Policy	Title	Mode	How
CON-004	Product Disclosure & Sales Practice Policy	LOG	Product disclosures in calls captured and searchable — compliance QA can evidence verbal disclosure
PPL-003	Training & Competency Policy	AUTO	Agent training and quality scored automatically from call transcripts — no manual QA sampling required
GOV-006	Internal Audit Policy	LOG	Call corpus provides audit evidence for sales practice and conduct reviews

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Capabilities satisfied

(No capabilities mapped)

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Part of SD08 — Customer App & Back Office Platform Compiled 2026-05-22 from source/entities/modules/MOD-054.yaml