CAP-094 — Work queue management

Category	Workflow & operations
Business goal	Not yet linked to a business goal
Satisfying module	MOD-064
Mode	AUTO
BD owner	BD09 Technology
Human needed	Yes

Aggregates items requiring human action from across the platform — payment holds, AML alerts, loan referrals, escrow approvals, KYC exceptions — into prioritised queues organised by team and role. Each item shows the full context (customer, product, reason, deadline) so staff can action it without switching systems. SLA timers surface items approaching their deadline automatically.