CAP-096 — Role-based work routing

Category	Workflow & operations
Business goal	Not yet linked to a business goal
Satisfying module	MOD-064
Mode	GATE
BD owner	BD09 Technology
Human needed	No

Routes each work item to the team or individual role authorised to action it, based on the item type, value threshold, and jurisdiction. Blocks items from being actioned by staff without the required permission, enforcing four-eyes principles and segregation of duties. Routing rules are configurable without code changes.