CAP-115 — Self-service personal details update

Category	Customer experience
Business goal	Not yet linked to a business goal
Satisfying module	MOD-072
Mode	AUTO
BD owner	BD01 Customer
Human needed	Review only

Allows customers to update contact details, residential address, and marketing preferences through the app without calling the contact centre. Changes to regulated fields (email, phone, address) trigger a re-verification step and send an alert to the previous contact point. All changes are logged with session identity and timestamp.