CAP-119 — Customer 360 view (back-office)

Category	Operations & back-office
Business goal	Not yet linked to a business goal
Satisfying module	MOD-074
Mode	AUTO
BD owner	BD09 Technology
Human needed	Yes

Aggregates identity, account balances, transaction history, credit profile, risk scores, KYC status, open cases, and communication history into a single operator view. Loads within two seconds of a customer search by name, email, phone, or account number. All access is logged with operator identity, role, and timestamp.