CAP-130 — Agent assist panel (real-time compliance coaching)

Category	Operations & back-office
Business goal	BG-004 · BG-010
Satisfying module	MOD-083 Agent assist & compliance coaching panel
Mode	AUTO
BD owner	BD09 Technology
Human needed	Yes

Surfaces real-time compliance prompts, disclosure scripts, and policy obligation reminders in the back-office interface while an operator is handling a customer interaction. The panel reads the interaction context — product being discussed, complaint flag, vulnerability marker, channel — and displays the relevant obligations at the moment they apply. Disclosure scripts for regulated conversations (responsible lending, FX spread, fee disclosures) are shown as guided scripts with confirmation checkboxes before proceeding. IDR SLA countdowns and required acknowledgement steps are surfaced automatically for complaint interactions. Every prompt, dismissal, and confirmation is logged against the interaction record for training quality review and regulatory evidence.